Incentivize good behaviour – If compliance is tied to compensation and/or reward, employees are much more likely to learn, adhere to, and embed policies into their everyday tasks. Furthermore, organizations should consider showcasing (e.g. newsletter, town hall, quarterly awards etc.) those who have gone above and beyond in their compliance duties. This further reinforces leaderships commitment and creates positive motivation for others.
Moving along the spectrum to become an organization in which compliance is ingrained in the DNA is a long journey and not an easy feat. To begin, consider undertaking a comprehensive review of your current state, followed by the development of a roadmap highlighting the activities required in order to achieve your ideal compliance culture (i.e. end-state). It is inevitable that managing change during this process may become difficult, but leadership should push through the inevitable zone of doubt, anger, and blame. With the support of the senior executive team, and celebrating small milestones achieved along the way, a positive and influential compliance culture will inherently develop. Although it may seem as an exhaustive exercise, developing a proactive and well-cultivated compliance culture will cut operational costs, improve efficiencies and mitigate risks. Given all the potential upside, why would any organization not embrace a culture of compliance?
Nav Sandhawalia provides clients in the gaming industry with a wide array of consulting services, with a particular focus on governance, risk, compliance, bid-support, project management, internal audit, and anti-money laundering. He has experience in all gaming verticals supporting clients throughout Canada, North America, and globally. He can be reached at firstname.lastname@example.org.