Responsible Gaming
Canadian Gaming Association working to advance responsible play
Canadian Gaming Association CEO and President Paul Burns discusses why operators need to step up and take ownership of promoting responsible gambling in advance of the CGA's symposium on the subject in Toronto next week.
The last two years have seen an important and exciting evolution in the…
iGaming Ontario putting out RFP for universal self-exclusion list
iGaming Ontario (iGO), the agency that regulates online gambling in the province, has announced it is looking for tech partners to help create a centralized, self-exclusion list encompassing all Ontario operators.In early 2024, iGO plans to issue an RFP for parties interested in the project. The…
National Addictions Awareness Week 2023 combats gambling stigma
Canada’s National Addictions Awareness Week (NAAW) 2023 is in full swing, running from Nov. 19-25. This yearly initiative, organized by the Canadian Centre on Substance Use and Addiction (CCSA), aims to raise awareness about addiction and reduce the stigma that surrounds it. It also includes raising…
CGA launches new initiative on player protection and health
The Alcohol and Gaming Commission of Ontario (AGCO) is not the only group putting tremendous thought and taking tremendous care with player protection.The Canadian Gaming Association is taking the initiative and launching a new program called the CGA Commitment and Strategy to Promote Player…
AGCO fines PointsBet $150K for responsible gambling violations
The Alcohol and Gaming Commission of Ontario (AGCO) levied a serious fine against PointsBet after the operator was alleged to be negligent in complying with the province's responsible gambling policies.According to the statement from AGCO, PointsBet Canada repeatedly and severely violated policy…
Prince Edward Island charts ‘new course for gambling’ with updated RG strategy
The Prince Edward Island Lotteries Commission has unveiled its new responsible gambling strategy for Islanders, which acts as an update and replacement for the previous strategy created in 2008.The strategy, which was developed by independent consultant MRSB - contracted by the PEI Lotteries…
Apollo Entertainment takes RG action after six-figure AGCO fine
The Alcohol and Gaming Commission of Ontario (AGCO) has served Apollo Entertainment with a Notice of Monetary Penalty totalling $100,000 for failing to adhere to its responsible gambling standards.Apollo entered the Ontario market last September, receiving licenses from the AGCO for seven…
RGC shares Ontario market insights in 22-23 Annual Report
The Responsible Gambling Council (RGC) has today published its Annual Report for 2022-23, detailing the advancements in RG made across Canada.Over the last year, the non-profit organization has bolstered its presence in the RG space with several key partnerships and new ventures.The RGC’s…
Kinectify enhances problem gambling technology for operators via Kindbridge agreement
Kinectify has signed a deal with Kindbridge Behavioral Health to provide operators in the US and Canada with enhanced technology for people experiencing gambling harms.The agreement will see the AML and risk management firm launch “an all-in-one RG platform that seamlessly integrates with its…
The importance of individualization – Managing player risk through tech
Personalizing technology is the crucial next step in managing player risk and decreasing the levels of problem gambling, according to experts at the Canadian Gaming Summit.Moderated by Bill Pascrell III, Partner of Princeton Public Affairs Group, the ‘Managing player risk through tech’ panel…